Koodin has played a crucial role in one of the largest migration projects in the world: the migration of TNT customers to FedEx. FedEx is a leading global logistics and delivery company that acquired TNT, another major player in the logistics sector. This acquisition made the integration and migration of huge amounts of data necessary, including hundreds of thousands of customer records from all over the world. The project involved developing the necessary software to migrate data, extensive stakeholder management across all levels of the organization, aligning business needs with the output of delivery teams, automating manual tasks, and creating understanding and support within the organization.

The main challenges

The migration project was designated as the number 1 priority company-wide. Quick and quality delivery was therefore crucial to maximize the benefits of this migration. The main challenges:Major miscommunication: There was a significant gap between the development teams and the business stakeholders, leading to misunderstandings and unmet expectations.Delivery delays: Project milestones and deadlines were repeatedly missed, causing the overall schedule to be jeopardized.Unclear processes: The processes and workflows were poorly defined, resulting in inefficiencies and confusion among the teams.

The solution

Redefining the project scope: Together with the teams, we clarified what the business really wanted and what would provide the fastest value. This meant stopping with over-engineered solutions and focusing on what was necessary to achieve the business goals. By setting clear and realistic goals, we reduced unnecessary work and better aligned expectations with the priorities of the stakeholders.

Structured, transparent check-ins: We implemented regular check-ins with stakeholders to keep them informed and receive timely feedback. This was not just about reporting what had been delivered, but also about opening up conversations to resolve misunderstandings. Stakeholders felt more heard and involved, leading to stronger collaboration.

Highlighting practical successes: To shift the focus from “perfect” to “practical,” we started celebrating small, incremental successes that had a direct impact on the business. Whether it was delivering a feature that solved an urgent problem or simple improvements, these updates gave stakeholders a concrete view of progress and helped the team feel appreciated for their work.

Stakeholder management

The scale of this project was unique, as was the number of stakeholders involved. Making a purely backend project understandable for an audience with little technical knowledge was quite a challenge. But that turned out to be the key to success. Once everyone understood what was happening, and why a clear 'no' was sometimes necessary, understanding and trust developed. From that moment on, the collaboration between IT and the various departments accelerated. What started as a bumpy ride evolved into a smooth collaboration that was even deemed excellent.